We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this document, we will explain how we collect, use and protect your personal data. We will also provide information on what rights you have with regards to your personal data and how you can exercise those rights.

Who are we?

Urgent Solutions provide specialist cleaning services for a wide range of purposes. Our expert technicians are highly trained, achieving an excellent standard of service whilst adhering to health and safety regulations and requirements.

We undertake services for all types of customers such as domestic households, commercial properties and Police services.

We work with a limited number of trusted partners, we may refer such cleaning services to them to undertake.

Why do we collect personal data?

We collect personal data from you for one or more of the following purposes:

  1. To provide you with information that you have requested or that we think may be relevant to a subject in which you have demonstrated an interest.
  2. To initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of services.
  3. To fulfil a contract that we have entered into with you or with the entity that you represent. In these circumstances it may be your entity, rather than yourself, that has provided us with your personal data.
  4. To support one of our clients who may be a data controller for your information.
  5. To ensure the security and safe operation of our company website and business infrastructure.
  6. To undertake the procured cleaning service and waste disposal.
  7. To facilitate & manage any communication between you and us.

What type of information do we collect?

  • Any personal & special category information that is relevant to the services we are providing, in most cases this will be provided by the data controller or the data subject.
  • Technical Data; this may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Criminal offence data be related to the cleaning services we provide for example if we are instructed to clean a drugs lab from a domestic property via a Police service.

All data is treated confidentially at all times. All of our staff and contractors have experience in handling sensitive data and are bound by UK data protections laws.

Lawful basis

We will use your information:

  • In accordance with contractual obligations
  • To facilitate contractual enquiries
  • To assist businesses in complying with applicable legal obligations and public tasks
  • In accordance with your consent where requested. You can opt out any time by emailing info@urgentsolutions.co.uk
  • In accordance with legitimate interests
  • In accordance with legal obligations we are subject to
  • To provide you information about offers and services where you have opted in

What are your rights in relation to the personal data we process?

  • Access – you can request copies of any of your personal information
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have the right to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision. Please note that we do not currently undertake any automatic decisions.

Who we share information with

In accordance with our legitimate interests, we may share your information with our trusted partners and contractors. We may contract cleaning service jobs to our subcontractors. We will only share data with such partners where there are strict contractual terms in place for how to handle such data, all processing must be compliant with UK data protection legislation. If you would like to opt out of this sharing please contact info@urgentsolutions.co.uk.

Where required to by law we need to share information with statutory agencies such as the Police and regulatory bodies such as the Information Commissioners Office.

We share details of financial transaction with HMRC.

Where necessary we may share data with suppliers such as data protection consultants and IT consultants.

Information Security

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, technical, and organisational measures to safeguard the information that is provided to us.

Contact details

Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to info@urgentsolutions.co.uk

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO):

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Alternatively, visit ico.org.uk or email casework@ico.org.uk.

Cookies Information

We may also collect information using Cookies. Cookies are small pieces of information stored on your browser which sometimes follow the movements of visitors on the website and tell us how the website and our services are being used, this information helps us improve your experience of the website.

You can set your browser to accept all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.


When you visit our website you will see a pop-up banner that asks you to accept or reject cookies. You can revoke or change your consent by deselecting cookies by selecting the cookie preferences button at the bottom of our website, just as you can block cookies in your browser.

Browser controls

You can use your web browser to:

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block ‘third-party’ cookies (i.e. cookies set by online services other than the one you are visiting);
  • clear all cookies when you close the browser;
  • open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should however be aware of the limitations of this feature in a privacy context); and
  • install add-ons and plugins that extend browser functionality.

Where to find information about controlling cookies

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

How long are cookies stored?

The length of time cookies are stored on your device varies. The time is calculated from the last time you were on the website. After expiration, cookies will be automatically deleted.

Remember: If you use several Internet browsers, you must apply preferences in all of them.

What types of cookies are there?

Cookies can be either permanent cookies or session cookies. A permanent cookie consists of a text file sent by a web server to a web browser stored by the browser and remains valid until the expiry date is set (unless the user has deleted it before the expiration date).

Call Us Today

Our cleaning and decontamination services are available to industrial, commercial and domestic customers.
We can work out of hours to minimise disruption.

Get in touch for a free no-obligation survey.

CALL NOW: 0333 7722 911